frequently asked question
Welcome to Zorime — your reliable partner in professional mowing equipment. We combine intelligent automation with years of experience in lawn mower manufacturing to deliver high-performance, low-maintenance equipment for landscape contractors and farm customers. We also offer customized solutions, flexible partnership terms, and full-service support from design to after-sales, helping you achieve lower operating costs and higher operational efficiency.
About Company Strength and Advantages
What are the core strengths of Zorime?
Zorime is a provider of intelligent forestry and agricultural mowing equipment and technical solutions, integrating R&D, production, sales, and service. Our technical team, backed by the automation team of Shandong Academy of Sciences, is fully capable of ensuring product quality.
What are the company's production and R&D capabilities?
We have a modern, self-owned production base and serve as a technology transfer platform leveraging the strong resources of Shandong Academy of Sciences. With in-house component manufacturing, we can effectively reduce costs. As a true source factory, we greatly enhance our products’ competitiveness in the market.
What successful cases does the company have in international business?
Our equipment and services have been exported to over 30 countries and regions worldwide, earning a solid reputation and stable repeat purchase rates in international markets.
What are your core advantages over other companies?
Located in Jinan, Shandong Province, China, with convenient transportation, we benefit from a deep industrial foundation and a complete supply chain. This area gathers abundant industry resources and mature industrial clusters, enabling us to provide strong, high-quality after-sales support for global customers.
About Products and Technology
What fields do your product lines mainly cover?
We offer agricultural and forestry machinery, remote-controlled mowers, intelligent robots, etc., suitable for complex working scenarios such as yards, orchards, terraced fields, slopes, nurseries, forest areas, and farmlands.
How is the equipment quality? Is it durable?
Every component of our equipment is carefully designed. Key parts are produced and inspected by ourselves (we have the capability to process components), ensuring equipment quality and service life.
What types of products do you have, and what are their applications?
Based on years of experience, our equipment is generally classified into gasoline, diesel, hybrid, and pure electric versions. We also offer a wide range of attachments, including snow plow blades, sprayers, brushless motors, electric winches, GPS positioning, and mobile APP remote control, each suitable for different scenarios.
About Partnership Cooperation Policies
How can we start the cooperation process?
Please provide your specific requirements (e.g., working environment, area, efficiency needs) via our website form or email. We will provide a preliminary plan and cooperation details within 24 hours.
What are the minimum order quantity (MOQ) and lead time?
MOQ is one unit. For stock items, delivery is typically within 3 days. For large quantities or customized functions, lead time is approximately 15–30 days based on assessment, with ongoing progress updates. Expedited production can be arranged based on order priority.
Are flexible payment terms available?
Yes, we support TT, LC, and other methods. For partners with good credit, we offer tiered payment plans.
If we have new ideas about market prospects or products after cooperation, how can we communicate with the company?
We regard our partners as our most important strategic partners. We hold regular review meetings, maintain online communication platforms, and assign dedicated partner manager channels. We highly value frontline feedback—any market insight or product suggestion will receive prompt attention and serious evaluation, jointly driving the evolution of products and business.
About Market and Pre-sales Support
How competitive are your product prices, and what is the profit margin?
We are committed to offering high-value, cost-effective products rather than competing on low price alone. Thanks to large-scale production and vertical integration (as mentioned earlier), our prices offer significant advantages at equivalent specifications and craftsmanship. We reserve a competitive profit margin for our partners.
Can you customize equipment according to our market needs?
Yes, we offer deep customization services, including function adjustments, configuration optimization, brand logo customization, and design modifications for different working environments.
Apart from equipment, does the company provide technical training?
Certainly. In addition to mowers and related garden equipment, we provide training on equipment use, including multilingual product manuals and remote video guidance, to ensure proper operation.
About Logistics, Delivery, and After-sales Service
What is your after-sales service system and warranty period?
We provide comprehensive after-sales service: 1) Standard warranty: 12 months from factory date for core equipment (excluding wear parts); 2) Remote technical support: 7×12 hours online; 3) For issues beyond the warranty period, we also offer technical guidance and remote diagnostics.
Do you supply spare parts and consumables?
Yes, we provide ample parts supply, including but not limited to blades, wheels, belts, starter pull handles, spark plugs, filters, batteries, chargers, and related accessories.
How do you ensure equipment safety during transportation?
We use shockproof wooden crates, secure key components individually, and offer sea/air freight insurance options to maximize equipment safety.
Can I visit your factory? Where are your main exhibitions held?
You are always welcome (with prior appointment). The factory is located in Jinan, Shandong Province, with convenient transportation.
